1. Call Transcription
Every call is automatically transcribed in real-time with high accuracy. Whether it's a phone call, VoIP, or video conference, ActionVox converts speech to searchable, structured text - ready for analysis, archiving, or compliance review. Supports 40+ languages with industry-leading accuracy.
2. Click-to-Call
Initiate calls with a single click directly from the ActionVox dashboard - or we can embed a call button right inside your existing CRM. No picking up the phone, no dialing numbers manually.
This is a game-changer for teams where maximizing daily call volume is critical. Sales teams, support desks, and outbound agencies save significant time on every call, adding up to hours reclaimed each day across the team.
3. Real-Time Caller Pop-Up
When your CRM holds 20,000+ contacts, you can't store every number in your phonebook. ActionVox solves this with real-time caller identification pop-ups.
The moment an incoming call hits your line, a pop-up appears in your CRM showing the caller's name, company, and contact details - instantly. Your team knows exactly who's calling before they even pick up, enabling faster, more personalized service.
4. Call Forwarding & Tracking
Need a solution like major classified platforms use? ActionVox provides tracked call forwarding - publish virtual numbers in ads, listings, or campaigns, and every call is automatically forwarded to the right recipient.
Every forwarded call is fully tracked: who called, what was discussed, how long it lasted, and what actions were identified. Perfect for real estate listings, automotive marketplaces, job boards, and any business running multi-channel campaigns where call attribution matters.
5. Smart SMS with Call-Back
Send SMS messages to clients with built-in reply and call-back capabilities. A customer receives an informational SMS, taps the call button, and the call is automatically routed to the right department or agent.
Use it for appointment reminders, follow-ups, promotions, or service notifications - all with built-in tracking so you know exactly who engaged and what happened next.
6. AI Voice Bot
When all lines are busy, don't lose the caller - let our AI voice bot handle the conversation. The bot can be programmed to:
• Answer common questions about your products or services
• Collect caller information and log inquiries
• Qualify leads and route them for follow-up
• Handle basic scheduling and appointment requests
The bot speaks fluently in multiple languages, including Lithuanian, and can be fully customized to match your brand voice, scripts, and business rules. Every interaction is logged and summarized automatically.
7. Call Analytics Dashboard
Get a complete picture of your team's call activity with a comprehensive analytics dashboard:
• Per-agent metrics - average call duration, calls made, calls received
• Call timeline - every call logged with timestamp, duration, and outcome
• Conversation summaries - AI-generated summaries for every call
• Custom statistics - we can add any metric your business needs
• CRM integration - push all analytics and summaries directly to your CRM or any custom application
Whether you manage a team of 5 or 500, you'll have full visibility into call performance and team productivity.
8. Conversation Quality & Compliance
Once a call is transcribed, the possibilities are endless. ActionVox can analyze every conversation to check:
• Protocol adherence - did the agent follow the required script or process?
• Tone & professionalism - was the conversation courteous and on-brand?
• Keyword detection - flag specific topics, complaints, or compliance-sensitive language
• Performance scoring - rate calls automatically based on your custom criteria
Turn every call into an opportunity for quality improvement and training - without managers having to listen to recordings manually.
9. On-Premise / Offline Deployment
Need maximum security? Everything ActionVox offers can be deployed fully on-premise at your location.
We install a compact device (Raspberry Pi) at your office, provide wireless microphones, and the entire system runs locally - no data leaves your building. This is ideal for:
• Healthcare facilities with strict patient data requirements
• Legal firms handling confidential client matters
• Government and defense organizations
• Financial institutions with regulatory data residency obligations
Same powerful features, completely offline, fully under your control.