1. Introduction
ActionVox.ai ("ActionVox", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website actionvox.ai and use our AI-powered call platform services.
2. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, company name, phone number, and other contact details you provide through our contact forms or when creating an account.
Call Data: Audio recordings, transcriptions, and metadata from calls processed through our platform, as authorized by you and in accordance with applicable laws.
Usage Data: Information about how you interact with our website and services, including IP address, browser type, pages visited, time spent, and referring URLs.
Device Information: Hardware model, operating system, unique device identifiers, and network information.
3. How We Use Your Information
We use collected information to:
• Provide, maintain, and improve our AI call platform services
• Process and analyze call data to deliver transcriptions, insights, and automated actions
• Respond to your inquiries and provide customer support
• Send administrative communications about your account or our services
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms
4. Data Processing & AI
Our AI systems process call data to provide transcription, intent detection, sentiment analysis, and automated task creation. Call data is processed in real-time and stored securely. We do not use your call data to train our AI models without your explicit consent. All AI processing is performed on secure, encrypted infrastructure.
5. Data Sharing
We do not sell your personal information. We may share data with:
• Service Providers: Third-party vendors who assist in operating our platform (hosting, analytics, email delivery) under strict confidentiality agreements.
• Integrations: CRM and business tools you explicitly connect to ActionVox, as directed by you.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.
6. Data Security
We implement industry-standard security measures including encryption in transit (TLS 1.2+) and at rest (AES-256), access controls, regular security audits, and secure data centers. However, no method of electronic transmission or storage is 100% secure.
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Call recordings and transcriptions are retained according to your account settings. You may request deletion of your data at any time by contacting us.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
• Access, correct, or delete your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time
To exercise these rights, contact us at info@bartusit.com.
9. International Transfers
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date.
11. Contact Us
For privacy-related inquiries, contact us at:
Email: info@bartusit.com
Phone: +370 626 33611